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Terms & Conditions

Customer Care

Our Customer Care Policy is designed to outline the principles and commitments that guide our interactions with you. 

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1. Quality Assurance:

  • We guarantee the use of high-quality, locally sourced, and organic ingredients in our seasonings and chef services.

  • If you are ever dissatisfied with the quality of our products or services, please contact our customer care team, and we will promptly address your concerns.

2. Communication and Responsiveness:

  • Our customer care team is committed to providing clear, timely, and friendly communication.

  • We aim to respond to customer inquiries, feedback, and requests within 72 hours.

3. Problem Resolution:

  • In the event of any issues or concerns, please reach out to our customer care team immediately. We are committed to resolving problems promptly and to your satisfaction.

4. Feedback and Improvement:

  • We value your feedback as it helps us continuously improve our products and services. Share your thoughts with us, and we will use them to enhance your Maysie's Kitchen experience.

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Privacy & Safety

This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our seasoning products and private chef services.

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1. Information We Collect:

  • We may collect personal information, including but not limited to your name, contact details, dietary preferences, and event details when you engage with our private chef services or purchase our seasoning products.

2. How We Use Your Information:

  • Your information is used to process orders, provide tailored private chef services, and enhance your overall experience with Maysie's Kitchen.

  • We may use your contact information to communicate with you about your orders, special offers, and promotions.

3. Disclosure of Information:

  • We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for the purpose of delivering our products or services.

4. Data Security:

  • We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

  • Our website and payment processing systems use encryption technologies to ensure the security of your sensitive information.

Payment Methods

Wholesale Inquiries

Maysie's Kitchen is open and available for wholesale to established retailers who fit the required eligibility.

 

1. Eligibility:

  • Wholesale seasoning inquiries are open to established retailers and distributors interested in carrying Maysie's Kitchen products. To qualify, businesses must provide proof of their retail status.

2. Inquiry Submission:

  • Retailers can submit wholesale inquiries through our Customer Support Form. Please provide accurate and detailed information about your business, including your contact details and the specific products you are interested in.

3. Minimum Order Requirements:

  • Wholesale orders are subject to minimum purchase requirements. These requirements ensure that retailers can offer a diverse range of Maysie's Kitchen products to their customers.

5. Pricing and Terms:

  • Wholesale pricing, terms, and conditions will be provided upon approval of your wholesale inquiry. Pricing may be subject to volume discounts, and specific terms of payment will be outlined in the agreement.

6. Brand Consistency:

  • Retailers are required to sell Maysie's Kitchen seasonings under the original brand name. Altering the name or branding of our products is not permitted without explicit written consent from Maysie's Kitchen.

7. Violation Consequences:

  • Failure to adhere to the policy of not changing the name may result in termination of the wholesale agreement. Retailers found in violation will be subject to legal action to protect the Farm to Fresh brand.

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Payment Methods

  • Credit / Debit Cards

  • Paypal

  • Offline Payments

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