top of page

Shipping & Returns

Shipping Policy

1. Shipping Methods:

  • We primarily use the United States Postal Service (USPS) for the shipment of our products. USPS provides reliable and cost-effective shipping options.

2. Processing Time:

  • Orders are typically processed within 1-3 business days after payment confirmation. Any delays will be communicated promptly.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of the order and the destination. Customers can view shipping costs before completing the checkout process.

4. Estimated Delivery Times:

  • Estimated delivery times are provided during the checkout process based on the shipping method selected and the destination. Please note that these are estimates, and actual delivery times may vary.

5. Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment through the USPS website.

6. Shipping Destinations:

  • We currently ship to addresses within the United States and International Destinations. For large international shipping inquiries, please contact our customer care team.

7. P.O. Box Shipments:

  • We are able to ship to P.O. Box addresses using USPS. Please ensure accurate information is provided to avoid delivery issues.

8. Delays and Exceptions:

  • Maysie's Kitchen is not responsible for delays caused by factors outside our control, such as weather conditions, natural disasters, or USPS operational issues. We will, however, work diligently to address any issues that may arise.

9. Shipping Insurance:

  • All orders are shipped with basic shipping insurance. In the event of lost or damaged items during transit, please contact our customer care team to initiate a resolution.

10. Split Shipments:

  • In some cases, large orders may be split into multiple shipments to ensure timely delivery. You will be notified if your order will be shipped in multiple packages.

11. Returns Due to Non-Delivery:

  • If a package is returned to us due to an incorrect address provided by the customer or if it goes unclaimed, the customer will be responsible for any additional shipping costs to reship the order.

12. Customer Support:

  • For any shipping-related inquiries, please contact our customer care team using our Customer Support Form. We are here to assist you throughout the shipping process.

Return & Exchange Policy

1. Final Sale:

  • All sales made through Maysie's Kitchen are considered final. We do not accept returns or exchanges, except in cases of damaged or defective products. This is to ensure safe and sanitary practices are upheld.

2. Inspection Upon Receipt:

  • Customers are advised to inspect their orders upon receipt. If any items are damaged or defective, please contact our customer care team within 7 days of receiving the order.

3. Reporting Damaged or Defective Items:

  • To report damaged or defective items, customers must provide clear photographic evidence of the issue and a description of the problem. This information is crucial for our investigation and resolution process.

4. Resolution Process:

  • In the case of damaged or defective items, Maysie's Kithcen will initiate a resolution process. This may include replacement of the damaged items or issuance of a refund, at our discretion.

5. Incorrect Address or Unclaimed Packages:

  • Maysie's Kitchen is not responsible for orders shipped to an incorrect address provided by the customer. Additionally, we are not responsible for unclaimed packages. Please ensure accurate shipping information is provided during checkout.

6. Shipping Costs:

  • Shipping costs, including return shipping costs, are non-refundable.

7. Refund Eligibility:

  • Refunds will only be issued in cases where the product is damaged or defective. Refunds will be processed within a reasonable timeframe.

8. Exceptions:

  • No returns or exchanges will be accepted for reasons other than damage or defect. This includes but is not limited to changes in taste preferences or dissatisfaction with the product.

9. Customer Responsibility:

  • Customers are responsible for providing accurate shipping information and ensuring that someone is available to receive the order. Any issues related to incorrect addresses or unclaimed packages are the customer's responsibility.

10. Contact Information:

  • For inquiries related to damaged or defective items, please contact our customer care team using our Customer Support Form.

bottom of page